bad customer service

I was ****** of my Samsung 8 phone yesterday while in a train to Cape town. Went to Vodacom shop in Cape town which the gentlemen assisted me to blacklist my phone and he advised me to go to the police station to get a case number in which I did. I then went to claim for insurance with all my information at the vodacom shop in Howard Center, Pinelands .The gentlemen that assisted me ,look me in the eye and said ''im I sure that my phone is ****** and isnt it any inside job ".I really found his comment degrading ,insensitive and plain rude. Nevertheless I filled the form and he advised me in 24 hours i will get feedback not sure how because my phone was ****** ,he didnt even bother to ask for alternative number.