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vanessa B

1 reviews | Active since May 2018

23 May 2018, 09:59

bad customer service

we went to upgrade my husband cell phone contract and aswell get a tablet for my son they didnt have stock in the tablet and there was said we wil get it the next day when i went to ask she said the stock wil be there by the monday i went to ask the monday and the sales lady took my number and said by friday if they had stock she will phone me i never received a phone call i had to go to vodacom everytime to query and then to find out the tablet is discontinued after waiting 2 weeks then we up graded to a different contract and got the tablet that same day the night we got the tablet it was fine and working amnd downloaded games for my son 2 days later we out the sim card in and he didnt pick the sim card up on saturday the 19th of may we took the tablet back and were told it will take 5 days and today the 23.05.2018 i went to go find out the progress as we have not heard anything as to hear its booked in by head office and they have no feedback as yet and it will take 7 - 14 working days i feel the service is pathetic from vodacom highveld malll witbank

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Replies (3)
Vodacom
Vodacom's reply23 May 2018, 10:31
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 May 2018, 14:50
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

vB
vanessa B's update23 May 2018, 17:13
Reviewer Update
well to me the query has not been resolved cause i will not know if actions have been taken and i have not received the tablet i was promised within 5 days i understand your procedure but then it should be said correctly and not wrongly said to a patient i feel that a plan should be seen for me to get the tablet when i was first told 5 days.