tS
thabo S

1 reviews | Active since May 2018

18 May 2018, 15:59

BAD CUSTOMER SERVICE

I upgraded for P9 Huawei cellphone contract on promotion with Woolworths voucher for R3500, Since I upgraded in 2016 December I haven't redeem the voucher cause when I went to Woolworths I was told Vodacom should provide me with bar code and When I went to Vodacom they asked me to contact Huawei but surprisingly I entered into a contract with Vodacom not Huawei, I am just waiting for my contract period to expire then I am done with Voda-lies...

0
Replies (2)
Vodacom
Vodacom's reply18 May 2018, 16:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 May 2018, 07:42
Official

Dear Thabo Sekgota,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

Shad