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CR
Corné Rudolph

1 reviews | Active since Mar 2018

16 Mar 2018, 12:14

Bad customer service

The worst service I have ever received, Struggling since 2017 to upgrade, got it right or so I thought then without contacting me the just cancelled the order cause the device was not in stock. When I eventually got it right they issues a new contract. Now they can't transfer my new contract to my old number ********** 310. Spoke to Tebogo a team leader now he is now where to be found. Cancelling my services as soon as they come and pick up my new phone. Thanks Vodacom for not providing customer service. After 20 years with them, this is how they treat me. Wow.

Corné

0
Replies (3)
Vodacom
Vodacom's reply16 Mar 2018, 13:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

CR
Corné Rudolph's update16 Mar 2018, 13:40
Reviewer Update
Hi you contacted me yes finally Oh Yes that is lovely yeah. But still no-one willing to assist, and this is an automated response by your system. So thank you for still not helping.
Vodacom
Vodacom's reply11 Apr 2018, 13:29
Official

Good Day Corné Rudolph,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.

Regards
Randall