Bad customer service !!

I have waited almost 2 months for vodacom to assist me with an upgrade on a contract line. I was in store various occasions trying to find out what the problem might be ! As the consultants explained to us what we should do we did it. Eventually when we thought everything is OK and all the running around has stopped it did not ! They delivered the incorrect device , we have been struggling to get them to collect the device at the correct address and when calling the customer service department they transfered us for an hour around to different departments and then drops the call! For 3days straight we have been battling with Vodacom to come pick up the device at our home address and not the business address ,but still they failed to do so and when we go to the store self they refuse to help us !! This very ridiculous and very poor service !! I would not recommend anyone to Vodacom ! This is really ****en ridiculous!!