Bad customer Service

On 8 January 2018, I handed my phone in at Vodacom Shop Lifestyle Centre, Tzaneen for repairs, they then sent my phone to Vodacom Repair Polokwane. I received my quote from Vodacom Repair Polokwane on 10 January 2018. I submitted this quote to my insurance and informed Vodacom Repair Polokwane that I am still waiting for a response from my insurance. Vodacom Polokwane then sent my phone back to Tzaneen on 12 January 2018. I received my phone back from Vodacom Tzaneen on 16 January 2018. On 18 January 2018 I travelled to Polokwane to book my phone in personally at Vodacom Repair Polokwane. I paid the quote in cash the same day. I received my message stating that the phone was received and that it will be approximately 5 - 7 days. Today on 25 January 2018 I phoned Vodacom Shop Polokwane to find out about my phone. I was informed that the phone is at the Advanced Repair Centre . I contacted them and was informed that Vodacom Shop Polokwane has not yet informed them that the quote was accepted and paid in store on 18 January 2018. I then had to phone Vodacom Shop Polokwane yet again and a Mr. Malefo informed me that they only informed the Advance Repair Centre today ( a week after I paid cash in store) that the quote was accepted and paid. I think this is unacceptable as I have already been without a phone for more than 2 weeks.