Bad customer service

Hallo Vodacom as I have said in my email ( Ja right )

After putting a review on Hallo Peter on the 17 October 2017 when I tiered of contacting Vodacom time after time Hafiza from customer service contacted me and asked me to send her my info see details below.

(Good Day Mr Gons

Hope you well.

Thank you for taking my call today,

As discussed telephonically, we would need a detailed Affidavit of events and a copy of your ID.

You may forward the paperwork once ready to this email address.

Kind Regards Hafiza)

Which I did on the 22 October 2017 on the 24 October 2017 I sent her an email asking if everything was in order as requested by her, by 28 October 2017 I had not received anything from her that everything thing is in order.

On the 30 October 2017 sent her an email again asking if every thing is in order, it is now the 6 November 2017 and have still not had any response from Hafiza yet.

What type of service is that from Vodacom and what tips of backlogs of bad service door they have to rectify that it takes so long to do.

Why dot you just cancel my contract so that I can take my number to a other service provider as I have had this number for over 15 years so I think I should be allowed to keep my number.

Thank you for wasting my time once again Desmond Gons