Bad customer service

Good day

I am writing this letter because of such terrible service i received from Vodacom. For the second time , I write this review because my query was not resolved. Apparently i am in arrears because someone at Vodacom was lazy to do their job. They phoned me as i app**** online for an upgrade , took over two months to deliver my phone and eventually i turned it back when it was delivered and phoned them to tell them the whole story as it just happened. I got charged two months for the phone i turned back with the driver, got advised to reverse my money from the bank and now i am sitting with my name in debt. Someone phoned me and said they will phone me back and i still await...

Regards Thato