Bad customer service

Vodacom handed my account over to MBD attorneys due to unemployment. Statement recieved on 07/08/2017 shows total due -R1242.35. According to MBD total outstanding is R2285.00 on 09/09/2017. According to vodacom on 09/09/2017 cannot see any of my details on the system as my number has been recycled and account handed over to MBD. Upon asking vodacom collections department i was told that vodacom has nothing to do with my account and i should deal directly with MBD. When asked by vodacom what total was handed over this was also not on the system or available to me. Vodacom needs to contact me to update me as to whats going on as MBD says i should contact vodacom and vodacom says i should deal directly with MBD. Urgently await feedback.