bad customer service

Type: personal

Message: hello Peter.. iam a vodacom customer and im so not happy the way they treated me. normally i Pay R427.00. per month for my 2 contracts... in May They deducted R937.00 out of my acccount i called vodacom and complained about it and i was not helped. then i decided to reverse my money and paid the normal aMount to vodacom. then in June vodacom deducted R1037.00 out of my account again and i called them and they did not Solve my problem even for the second time. then i reversed the full aMount back to my account. then on the 3rd of July they suspended my 2 contracts. i paid vodacom the full amount they claimed i was owing them...I was so shocked that they suspended my contract with out Even notifying me nor explained why They did that. i sent lots of e-mails complaining about it and im still waiting... i dont know how many times did i call vodacom to activate my cellphone and Nothing is happening....They keep on telling me its a technical error and they will escalate it to the technical department...i went to menlyn and they gave me numbers to call and i did that but still nothing. even today i can only receive calls but cant use my phone to make calls or internet. they keep on telling me it will be escalated but they didnt do it. until one of the guys at vodacom told me they did not even try not escalate it to the relevant department. after all my emails and calls????..thats a Good sign that vodacom is not doing anything about their customers complaints. they dont care!i complained but nothing happened. my Phone is still not activated. i.m so tired of this and i cant take it anymore. and to make matters worse they submitted my name to ITC for what ? idont understand. i want vodacom to remove my name on ITC and activate my phone....please Peter intervene.