RG
Rhode G
1 reviews | Active since Sept 2014
26 Sept 2019, 13:45
Bad Customer Service
Me and my husband is currently working overseas. We both need to upgrade our contracts, because our phones are giving us problems. We wanted to do the upgrade online and had the phones delivered to a Vodacom branch and let a family member collect them for and on behalf of us, but Vodacom does not allow 3rd party. There courier service does not allow 3rd party either. When you speak to Vodacom, they say speak to RAM and if you speak to RAM they say speak to Vodacom. I feel this is ridiculous! If someone has alle the correct copies and letters and info to collect these phones, why can't they assist us. We have been customers for more than 12 years!!! This is very bad customer service.
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Replies (2)
Vodacom's replyOfficial
26 Sept 2019, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Sept 2019, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Oct 2019, 14:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regrettably, an upgrade on your account can only be administered when you back in the country. Regards, Consumer Website Team
Vodacom's reply02 Oct 2019, 14:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regrettably, an upgrade on your account can only be administered when you back in the country. Regards, Consumer Website Team