LW
Leoni W
1 reviews | Active since Sept 2020
23 Apr 2024, 11:17
Bad Customer Service
If I have to phone Vodacom one more time to change my primary number to receive my new device I am going to cancel my contract. I have spoken to 6 different agents and NONE of them have the capacity to understand what I am trying to say.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
23 Apr 2024, 13:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Apr 2024, 13:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LW
Leoni W's updateReviewer Update
23 Apr 2024, 15:20Still waiting for my call.
LW
Leoni W's update23 Apr 2024, 15:20
Reviewer Update
Still waiting for my call.
Vodacom's replyOfficial
24 Apr 2024, 08:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Apr 2024, 08:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LW
Leoni W's updateReviewer Update
25 Apr 2024, 08:44I am STILL waiting for the call back. This is disgusting.
LW
Leoni W's update25 Apr 2024, 08:44
Reviewer Update
I am STILL waiting for the call back. This is disgusting.
LW
Leoni W's updateReviewer Update
25 Apr 2024, 08:57Thank you for finally calling me. Hoping that you will send my phone quicker.
LW
Leoni W's update25 Apr 2024, 08:57
Reviewer Update
Thank you for finally calling me. Hoping that you will send my phone quicker.
LW
Leoni W's updateReviewer Update
25 Apr 2024, 11:01Thank you for following up again Vodacom and thank you for attending. Trying to change my review, but can only add this comment. I really hope I will get my phone before the weekend in light of the slow service I got this week.
LW
Leoni W's update25 Apr 2024, 11:01
Reviewer Update
Thank you for following up again Vodacom and thank you for attending. Trying to change my review, but can only add this comment. I really hope I will get my phone before the weekend in light of the slow service I got this week.