Bad Customer Service

I did not have time to write this review the time I experienced the worst experience ever. I have a contract with Vodacom and I never had problems with them because I had income to pay my contract. 2 Months ago I lost my income but I had money to pay for my contract. When I went to their website it stated that I have a debit order scheduled for the following month. I tried to make payment anyway but it didn't go through.

I then called their customer care to explain what I had experienced on their website. They told me to wait for the debit order to go through. when the debit order date came It didn't go through when I checked why it didn't go through I found out that it was because the amount increased again. So I emailed them explaining that I have no income but I will make payment as soon as possible and the arrangement on the email was I have until 05/31/2020.

Few days after the arrangement was accepted my services were suspended. I called their customer care to ask why suspend my services, the guy who was assisting me was very rude and told me that he won't unlock my services until my account is paid up. I told him I use that data to work and I will make the payment the same day if he unlocks my account but he was arrogant and rude and told me to find other means to pay. In this pandemic we are encouraged to use online portals/services but he didn't seem to care about that. I made the payment and my account was unlocked. I am very disappointed with the level of service I received.