BAD CUSTOMER SERVICE

I an so disappointed in vodacom. On Tuesday 11th July a woman from Vodacom sales phoned my Husband ad ask if she can take away our sms bundles then our contracts would be cheaper. My husband agreed to that, because we have 4 contracts so it will be cheaper. Later that afternoon we started to receive quotes from vodacom for migration on all 4 our contracts for increased voice bundle and increased data packages. My husband never agreed to any of this, how is this even legal vodacom. We immediately went to a voda shop and they said they can't help , I need to phone them. On Wednesday the 13th I phoned them, and again the guy said he can't help only the sale people that did the migration can cancel the migration. Why do u have call centers if they can't assist you. Vodacom how is that possible that 1 person can mess up our accounts, we can't afford migration exstra data and voice bundle. How can someone that works for vodacom get away with this, and why is this so difficult to get this migration canceled. Please sort this out and cancel this migration because we refuse to pay for something we did not ask. Please phone my husband Mathys pretorius *** this migration quotes must be cancelled because we won't pay for it.