Bad Customer Service

<p>2 weeks back my husband submitted supporting documents for a new cellphone contract after he received a mail that his application has been accepted. Since then we have received / heard any communication from a consultant. A week ago my husband had to go to their store for an update and he was told that thay are currently having a back log and since then they never bothered to contact him again. If we do not get any feedback we will have to cancel with them and use another service provider who has proper customer service ethics. Very disappointed!</p>