Bad Customer Service

<p>I sent an emial on the 11th July to Vodacom the GLEN requesting documentation that i needed regarding my cell phone, i was told by the Manager there that this request would take 5 days to get the information , today the 21st July 11 days later i still have NO feedback from Vodacom on my request , all i have had is BAD customer service and lack of respect by Vodacm , it is disgusting and so frustrating that we have to go through this .. I am truly disappointed and so annoyed by the lack of communication , i have constatly tried calling the branch but the phone either rings or is engaged . I was told that the OPS Manger would get into contact with me but hence NOTHING !!!!!!!!!!!!! How are we meant to be happy and satisfied with the service we are given .. I will definately cancel my contract as this is no way to treat your customers or for us as the customer to treated in this manner !!!!!!!! </p>