pS
philiswa S

1 reviews | Active since Jul 2017

06 Jul 2017, 09:58

bad customer service

<p>my phone was suspended 22/06 due to missed payment for May ,went to the vodacom shop to pay friday 23/06 was told to turn both lines off and on again only to find out 1line was open . i called Monday was told needed to pay for June as my accoutn still in arrears but my payments are due on the 10th monthly so decided not to argue and told them i will pay next week . my account was paid 05/07 but line still not working called customer service was told to wait 6hours after payment so i did and at 21:30 in the evening turn fone off and back on again still nothing , so i decided to call again and some idiot still told me the account is in arrears and worst part is he dropped the line as i was still asking questions......this is so wrong i am not even going to upgrade in NOVEMBER I'M GOING TO CANCEL BOTH CONTRACTS AND MOVING BACK TO TELKOM MOBILE </p>

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2017, 10:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jul 2017, 12:16
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team