Bad Customer Service

<p>I called Vodacom to get the full outstanding amount in-order for me to cancel my contract with them even though it only expire in Jan 2018. I made it clear they need to send me full amount as I need the contract to be closed since we moved to another country.</p> <p><br />I received the payment amount and papers which I paid, filled in and send back to Vodacom. After not hearing anything from them I called to confirm the documents and payment was received and the contract will be cancelled which was confirmed from Vodacom’s side will be done end May.</p> <p><br />ONLY to get an invoice the next month again, when I emailed a query to Vodacom I received terrible customer service from the Vodacom representative with no help or guidance what-so-ever on why that happened and what the next steps is to sort this out, I was only told to go back and read a quote again!!!!</p> <p><br />ALL I needed was my contract to be cancelled I paid the amount Vodacom said I should, if the amount they quote was incorrect I will pay what is outstanding, it is terrible that you have to keep on going back and forth just to cancel a contract. </p>