Bad Customer Service

Well Vodacom rep**** and said we will get back to you with regards to this - I have been on the phone now with Vodacom for 19 min and no one has been able to help me - I AM SO ANGRY RIGHT NOW - I want this damn phone collected - and I want it done a.s.a.p - This is ridiculous - I have spoken to so many people and no one can help - I will NOT pay the outstanding amount for a phone I asked in February to be collected. Why has this NOT been done - My other accounts are going to get suspended because of this bad service and not willing to help - I cannot believe how long this takes - I have been put through to 7 different people that cannot help me - I WANT SOMEONE TO CALL ME AND ARRANGE COLLECTION URGENTLY......THIS IS NOT RIGHT AND NOW I LOOK LIKE A SLOW OR BAD PAYER BECAUSE OF VODACOM