Bad Customer Service

<p>Good day,</p> <p> </p> <p><br />In 2015 September, I took a contract with Vodacom and my montly instalment was R479 with R200 air time inclusive. Then in 2016 July, I coulld not pay the instalment then in August I resume with my payments again. During the month of August 2016 my services were disconnected up until February 2017. When my services were re-instated, i was re-embursed with the airtime of R800. I then made an enquery about my contract if I want to settle my account and pay it off and change back my account to prepaid and I was given a quote. Due to unforseen circumstances I could not pay all the money being quoted and I only paid R500 and called the Call Centre again and informed them about the situation.</p> <p>A month later i then ask for the quote again and the person who I was dealing withh gave me a different amount.I then paid R500 again. Later during the month of May 2017 I then called Vodacom Call Centre because I wanted to settle my account and close the contract and the person I spoke to gave me a quote for R752.94 I then asked if I pay this amount my account will go back to a normal prepaid account? A nd the answer was yes. The same gentleman called later to tell me that he gave me a wrong quote actually the amount is R1252.94. I then wentt to one of your branches in Centurion Mall and made the payment.</p> <p>After making the payment i call again the Call Centre to inform them that i have made a payment and i woul dappreciate if they close my contract. To my surprise I was told that the amount i paid was to open the services not close my contract.If I need to close my contract I need to pay R2000 and some odds to close it. That shocked me cause the people that i have spoken to have not informed me about such.</p> <p>On top of this, i have not been gettingg airtime at all. I then called again today (24/05/17) and i was sent from pillar to post and no one wanted to own up the call. Eventually i reached the lady who assisted me and was also asking me that why i was not being assisted by her colleagues? Which I did not know. Now my second question is about my airtime. When can I expect the re-embur*****t of my airtime for the past 7 months that i was not given? When I asked this question to that lady she told me and nott getting it.Why?</p> <p>The manner of approach is pathethic and no communication whatso ever to say what is going on. So please i need a call from someone who knows what he/she is doing and Would like you too listen to myy conversations enquiring about the settlement. Why do I need to pay extra if I was told if I make thatt payment my account will be back to prepaid? I am not prepared to pay a cent for this contract.</p> <p>I am writting this annoyed in a manner in which i was treated by Vodacom staff.</p>