BAD Customer Service

<p>It has been 24 hours since logging a complaint and calling their online department and no one from Vodacom has had the courtesy to contact me regarding my complaint and query. EXTREMELY BAD CUSTOMER SERVICE FROM VODACOM'S SIDE. I am still awaiting my call from Cindy in their onlines department to contact me regarding my online upgrade which needs to be sorted out ASAP!!!!!!!! Previously I have left messages for Cindy however she has never returned my calls. How is it possible that ONLY the person who assisted me with my online upgrade can help with the current query I have???? Surely someone in the same department should be able to assist or I assume they choose not too!</p>