PB
Pieter B

1 reviews | Active since Jul 2014

10 May 2017, 21:23

Bad Customer service

<p>Went to add an extra contract to my existing one on the 6 May. GIVING VODACOM MORE BUSINESS.!!</p> <p> </p> <p>1. Waited 40min to be helped</p> <p>2. Was helped by Denvor (Canal Walk) He confirmed to complete the forms and he will call me Monday (8 May). It is now Wednesday (10 May) not one phone call. </p> <p>3. When calling the number for the branch ( ********** ) It rings and thanks some one picks up and immediately hang up. NOT WILLING TO HELP THEIR CUSTOMERS. </p> <p>4. And when someone do answer they give a total different process as to what Denvor gave us. </p> <p> </p> <p>PLEASE SORT OUT CUSTOMER SERVICES OR I CAN TAKE MY BUSINESSES ELSEWHERE. </p> <p> </p> <p>AGAIN PAYING A LOT FOR HORRIBLE SERVICE </p>

0
Replies (1)
Vodacom
Vodacom's reply11 May 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team