Bad customer service

Can you please help me with vodacom. I dont know what to do now. I have been singing one song with vodacom until today they are not resolving it. Can someone at vodacom go through my profile and listen to the calls from the 26 or 27 of November were I started to ask them why are they not debiting my account. I even humble my self and request them to make an immediate debit order but they ignored me. All they do is to keep on puting charges of R100 were i have been saying they can not charge me since is not my fault they must gothrough all conversations I had with tgeir consultants since all calls are being recorded. And since they didnt want to debit me I went to Vodacom mall of africa and ask to make a payment of the amount that was suppose to be debited on the 25th November. Then the consultant at the shop she told me that vodacom is saying am owing amount wich is more than R400 that am suppose to pay immediately this means those are the amounts that they keep on charging me off wich am suppose to pay less than 200 per moth because am only paying for airtime as they said. How vodacom is treating me when i think of how many years i have been with them even through difficult times. Now is their sign to chase me away from vodacom to another networks. I am really realy fedup to explain my self at vodacom and they are doing this they even extend my upgrade to next year february this tells me that i wont even be able to upgrade the way they are treting me because i am treated as a bad customer yet they are the one making my profile bad because of their *********** consultant. As am speaking they debited me this week on top of what i paid last week after finding out that they didnt want to debit fro the 25 of November