Bad Customer Service

<p>I have a Cellular Contract with Vodcom and it is coming to an end next month (April 2017). I called the cancellation department to let them know that I won't be renewing my contract . Yesterday I called again to verify if my cancellation was loaded onto their system. I spoke to a guy called Jeffrey who informed me that there was no request to cancel my contract on their sysrtem and he assured me that he will load the cancellation request .</p> <p> </p> <p>Shortly after my call with him I realised that my Line has been suspended . I called Vodacom for about 13 times now and still counting . I am being transferred from one agent to the other , one department to the other and everyone is telling me a different story . My account is not in arrears, why cant I get the services that I am paying for ?</p> <p>Its been over 24hours now , I have been explaining my situation to all your agents and have numerous reference numbers and no one from Vodacom bothered to follow-up with me</p> <p> </p> <p>All I need is my line to be reconnected . This is the worst customer service I have ever experinced and I dont think that I will ever be interested in dealing with Vodacom in future</p>