Bad customer service

<p>I had a contract with Vodacom,I lost my job so i could not afford to pay the contract, a few months later i called in and asked how much i owed so that i can settle the account in full i was told i would be given a discount if i paid the acount in full so i was advised to pay R6000 i made that payment and sent proof of payment and was also told that i will get my number back after i made the payment ,I did that but i still was not given my number back.I called a number of times regarding this issue agents at the call centre were rude and some even dropped the line on me, i was promised call backs that i never received till today and this has been an ongoing issue since 2015 and no one is able to resolve my issue. Even worse i am now being taken to a debt collector by the name of Jacobs saying i owe Vodacom even thou i paid my account in full.I am taking this matter futher to the ombudsman I am now listed even though i paid my account in full i am sick and tired of this. I cant even get credit anywhere because of Vodacom. My life is ruined because of Vodacom</p>