Bad customer service

<p>So I did an upgrade in December2016. But end of Jan they double debited my account. After countless emails and phone calls I decided to reverse the amount and just made a payment of the amount I was due. Instead of phoning me to see what the problem is ( as I have been a loyal paying customer for years) I get stuck listening to an answer machine. Now the have double debited my account AGAIN!!! I'm now beyond feeling frustrated. The consultant that normally assists me with upgrades etc have been very helpful and he has also phoned and emailed the customer line to see what's going on. It's really annoying to phone the customer line too cause you have to tell 3 different ppl the story before you get put through to the right person and even if you do you then get cut off and then have to repeat your story again to 3 different ppl. Most companies are very quick to respond when you owe them money but hell if they owe you money it's a whole different story... </p>