1 reviews | Active since Jul 2016

30 Jan 2017, 09:06

bad customer service

<p>i went into the vodacom store at utual mall nd i wanted to confirm with them</p> <p>when my contract would end as that was where i had taken contract </p> <p>and it was on the way to the gym </p> <p> </p> <p>the indian lady at the counter with long hair was very unhelpful </p> <p>she was helping the lady before me </p> <p>and was also using her system after a looong wait she then</p> <p>she advised that her system was offline i must call the call centre</p> <p>they can give e that info </p> <p> </p> <p>and i waited for her to serve the next customer and the next </p> <p>on the side with her not noticing me</p> <p> </p> <p>so her system was not offline i even asked her about the fact that they are rated best customer </p> <p>service she just looked at e like im mad called the next person</p> <p> </p> <p>so all queries are important im bever going to renew my contract and </p> <p>i have a wifi router that is on the way</p> <p>with vodacom but after this i would not recommend that branch and if the </p> <p>staff behaviour i like this all ver then i feel very sorry </p> <p>for customers and if that what best customer service is</p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply30 Jan 2017, 09:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team