1 reviews | Active since Dec 2016

05 Jan 2017, 12:55

Bad customer service

<p>I went to vodacom festival mall to do a sim swap. No sense of urgency all they said to me is the system is down. Am i a vodacom technician since when is system issues my problem. I was not impressed with the service i was given. I am going back to work so i wint have time to go to malls. Your staff needs training regarding customer service. </p>

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Replies (3)
Vodacom
Vodacom's reply06 Jan 2017, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Jan 2017, 11:59
Official

Thank you for bringing this instance to my attention.

The reported flagged has been reviewed and addressed.

Warmest regards

Elroy

Vodacom
Vodacom's reply08 Jan 2017, 11:59
Official

Thank you for bringing this instance to my attention.

The reported flagged has been reviewed and addressed.

Warmest regards

Elroy