Bad customer service

<p>I called vodacom on 9 November 2016 to report an ******* upgrade done on my cell no. I was asked to email some documents. Which I did. Later when I called to follow up, I was told that the call was not logged and hence I was not given a reference no. The call was then opened and I received a reference no. 1- ********** 7148 to use on the subject line and resend the documents. I did that same day.</p> <p>On 12 Nov 2016, I received an email from Zoe (Vodacom customer service) replying to my email and asking me to send the necessary documents. I rep**** to her informing her that I had already done so in the email she was replying to.</p> <p>Following up weeks later for progress, I was advised to log a refund request for the billing that occured and a call was logged on 05 Dec 2016 with ref no: 1- ********** 12561.</p> <p>On 15 Dec 2016, when I called to follow up. I was advised that the call had been closed since I did not send the documents, Which I did from the first email. Another call was logged with a ref no: 1- ********** ********** and I was now asked to fax the documents instead of emailing them. I was given the fax no: ********** 082 which I faxed them the same day twice and got a delivery confirmation. Following up on 30 Dec 2016, I'm told the call is closed because I did not send the documents. I am asked to repply to Zoe's email of 12 Nov 2016 with the documents attached, which I have already done.</p> <p> </p> <p>However, I am gatvol of the run-around Vodacom is makin me do whilst they debit R1400.00 every month for an upgrade I did not do nor received. Hoping someone will hear my plea.</p>