BD
BERNIE D

1 reviews | Active since Oct 2012

30 Dec 2016, 08:47

Bad customer service

<p>At 08.40 i got too speak to an african lady, which firstly spoke in her own language and not in english as i requested. I have a Blackberry still, and she blatantly told me i have a android phone and that my airtime is being used by the interenet, i said mam, that is a lie, and she put the phone down in my ear! I can not believe the level of service, and that vodacom can actually allow this too take place~ its disgusting! If she didnt feel like helping, why not just refer me to someone who felt like helping, instead she puts the phone down, and i get a text message from vodacom for something i did not even phone for~ I am so angry right now, and i see Vodacom responds poorly too all the complaints too..........what a shame.....</p>

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Replies (1)
Vodacom
Vodacom's reply30 Dec 2016, 10:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team