Bad customer service

<p> </p> <p>I really am disappointed at the level of service i received at a Vodacom store in Loch logan bloemfontein.</p> <p>I bought 2 cellphone covers on 7th of December. When i got home they did not fit the phones. I went back to the store the next day to get my money back but i was told that i can only exchange. I could not exchange because the store did not have the cover for my specific phone. The sales lady said she will speak with the accessory manager whom will contact me regarding my concern. <br />He (the manager ) called me the same day and told me that he will order the item for me and let me know when it's available. 3 weeks later I still have not received feedback from either the manager or the sales consultant. <br />I have R500 worth of items I cannot use and I could have put that money into good use.<br />At this stage I just want a refund as I feel I can go elsewhere where I can get better service and exactly what I need.</p> <p>Regards</p> <p>Moipone Moloabi<br /> ********** 280<br /> ********** 012<br /> </p> <p>PS- This email was sent to Vodacom complaints department 2 days ago,but still no action from them. <br /> </p>