Bad customer service

<p>I took out a contract with vodacom. They told me only I can authorise extra data and minutes. October my niece lost the sim. It fell in the drain at school. November they bill me twice. I phone vodacom for the itemised billing on ********** 041 . No response. I phoned every day and email every day. No response. All they say is you will receive it. Nothing. Now I'm going to reverse the billing at my bank because they failed to pprove that I used the service. Vodacom is very bad shame . Like who does that. Such a big company. I'm very disappointed and I'm going to cancel the contract .</p>