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zandile Z

1 reviews | Active since Dec 2016

19 Dec 2016, 10:54

Bad customer service

<p>in the recent weeks i have been purchasing airtime from vodacom and buying data, then my data just disappears i'd load airtime and data but still my airtime and data would disappear. i therefore contacted Vodacom to ask what was happening with my airtime and a consultant by the name of Zodwa tried to assist me in resolving the issue as she also couldnt tell me why this was happening, she therefore said she would try to get the technicians to call me back which they never did. i also checked if i wasnt subscribed to anything and i wasnt and also checked my cellphone settings. i am very dissappointed and frustrated as i spend +-R100 on airtime and data that just dissappears EVERYDAY!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply19 Dec 2016, 13:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Dec 2016, 15:33
Official

Good Day Ms Zandile Zulu

Thank you making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and provided feedback on your query.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre