1 reviews | Active since Dec 2016

10 Dec 2016, 22:31

Bad customer service

<p>I had to call vodacom 3 times the past week and still up to today my quire has not been resolved, firstly my call was never logged with the servive technician , second call it got logged and then they suppise to get in contact with u within 48hours , i received an sms to say i must contact my bank for further assistants not knowing what my bank gas to do with my query and then my tirth phone call i'm still waiting to be called back. This is the worst service i have ever received from vodacom ever.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2016, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team