BAD CUSTOMER SERVICE

<p>I've been a vodacom customer for years now and the service that i got today from their customer care department is shocking, i bought a new phone and loade it with R12 airtime and immediatly when i check the balance it has disappeared so when i called voacom i spoke to some lady and she told that she an give reasons why it disappered it might be the fone so when i asked questions she told me that she does not sll phone she sells starter packs then she hung up the phone on my ear really. What service is vodacom giving to their customer. I dont care how litte it is i still need a proper explaination on how airtime can just disappear with even 2 minutes of recharging </p>