1 reviews | Active since Dec 2016
Bad customer service
<p>I have not received my montly airtime and when I called vodacom yesterday they said they were having delays with their monthly allocation and they are sorting it out an sms will be sent when the the problem is solved. I later recieved an sms saying they have fixed the problem however they have not. this morning I try to call the call centre and my call was cutted before being answered that's after I have been holding on the line for 30 Min.</p> <p> </p> <p>First of all I find it disturbing that we were not notified of the problem and that I had to call to actually find out whats going on and two why did they say the issue is sorted when it clearly not. This is bad customer service.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I waited for a consultantvto call me and no one did, today I finally managed to get through vodacom cuatomer care and Francis assisted me and told that my airtime was not allocated and transfered me for further assistance in allocations and at allocations they first said it they will escalate the problem and then told me that the airtime came in at 4am on the 1st and I had 250MG when they loaded the airtime furthermore my internet was on thats why in the morning I had no data. First I switch off my mobile data when I go to bed and only switch it on when I want to check something and second on top of the 250 MG I'm suppose to receive 100MG. Now vodacom is coming up with an excuse about my monthly allocation when the first response was dat my airtime was never allocated.
I waited for a consultantvto call me and no one did, today I finally managed to get through vodacom cuatomer care and Francis assisted me and told that my airtime was not allocated and transfered me for further assistance in allocations and at allocations they first said it they will escalate the problem and then told me that the airtime came in at 4am on the 1st and I had 250MG when they loaded the airtime furthermore my internet was on thats why in the morning I had no data. First I switch off my mobile data when I go to bed and only switch it on when I want to check something and second on top of the 250 MG I'm suppose to receive 100MG. Now vodacom is coming up with an excuse about my monthly allocation when the first response was dat my airtime was never allocated.
This is bad customer service and on top of that we must wait 2 working days for the issue to be sorted out and what other stories are they gonna come up with now
This is bad customer service and on top of that we must wait 2 working days for the issue to be sorted out and what other stories are they gonna come up with now
So after 3 working days the only response I have received from vodacom is an sms saying they have escalated the matter. It is very clear they don't care about the inconvinience they causing.
So after 3 working days the only response I have received from vodacom is an sms saying they have escalated the matter. It is very clear they don't care about the inconvinience they causing.