vM
vasudevan M

1 reviews | Active since Nov 2016

30 Nov 2016, 14:00

bad customer service

<p>i have done a upgrade to the samsung s7. in the first 3 days off having the phone i noticed that my calls</p> <p>are not coming in and my internet was not working. i took the phone back and was told that the sim is faulty so they did a sim swop the very same day with the new sim i had the same problem.when i got back to the store to complain i was told that my number was on a new system and i must wait until month end for the switch over to be done which i have done only to realize that in the new month my phone was the same. got back to the store and was thrown some stupid story about were i live there is no 4g network but bear in my my samsung s5 worked perfectly on 4g were i live. so after going back again i was told that the hanset was faulty which could off been spotted on my 1st visit, so now the phone is in for repairs i havent heard from vodacom to let me know whats happening and i sit with no phone but i am paying the full fee every month. i think i should be given a new phone and i definetly don want a samsung product.</p>

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team