1 reviews | Active since Nov 2016
bad customer service
<p>i have done a upgrade to the samsung s7. in the first 3 days off having the phone i noticed that my calls</p> <p>are not coming in and my internet was not working. i took the phone back and was told that the sim is faulty so they did a sim swop the very same day with the new sim i had the same problem.when i got back to the store to complain i was told that my number was on a new system and i must wait until month end for the switch over to be done which i have done only to realize that in the new month my phone was the same. got back to the store and was thrown some stupid story about were i live there is no 4g network but bear in my my samsung s5 worked perfectly on 4g were i live. so after going back again i was told that the hanset was faulty which could off been spotted on my 1st visit, so now the phone is in for repairs i havent heard from vodacom to let me know whats happening and i sit with no phone but i am paying the full fee every month. i think i should be given a new phone and i definetly don want a samsung product.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
