DR
Donovan R

1 reviews | Active since Jan 2013

20 Oct 2016, 17:58

bad customer service

<p>I took a contract from vodacom first 2 months of having the phone it gave me problems I gave it in and they repaired it and gave it back to me. Few months later same phone and am having problems I gave it back about a month back they checked the phone and said me there is nothing they can do with it. I sent my fone to them in good working condition with no physical damage on it it was inspected by a technician before booking in. When I picked my phone up it was given back to me in pieces ,covers were melted and they said there's nothing they can do about it I explained them I can not except this phone as it came back not working and I gave the phone in a working condition only the lights was dim this contract is not cheap it's 300 a month I want vodacom to take responsibility for they cheap over priced phone it's been almost 3 weeks and I haven't heard from them am a vodacom customer for the past 10 years they always have an excuse that the phones are water damaged now I purchased a dust proof water resistant scratch proof phone so what reason can they gave me now</p> <p>Please people do not buy any Sony products from vodacom I will keep on posting on hello Peter till I get a new phone.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Oct 2016, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team