BAD CUSTOMER SERVICE

<p>I have had no joy from Vodacom over the last 2 weeks. Firstly you staff member, NOM, at VODASHOP THE GLEN is extremely rude and has no way of speaking/dealing with clients. I understand if the VODASHOP cannot assist with my query (even though i was referred there by the call centre), however she did not give me a chance to explain what i needed before cutting me off. When i told her that i was not done speaking and she is not litening to what I need, she told me that she has listened to me and started rattling off everything i had already told her. As a manager (According to her) of the store, her attitude is pathetic. Secondly i went into the VODASHOP at SOUTHGTAE. Although the staff were not rude they were ot helpful either. I was told that Vodacom does not have a complaints line and that i need to got he Hello Peter route. I was once again referred to the call centres. Thirdly it seems as though no one at the call centres know which departments deal with which queries - I have been pushed from pillar to post and 2 weeks later I am still in the same situtaion. My problem is this - my phone broke. I do not have insurance on the phone and I do not want to have the phone repiared as i am due for an (early) upgrade in Jan 2017. I have had this contract ( ********** 425) for 8 years and I have a second contract ( ********** 3028) for about 3 years. I have never missed a payment. All im trying to do now is do a pre-mature (which is only 2 months) upgrade. i DO NOT want to cancel my contract and take out a new contract. Cell C is willing to buy me out of the contract and give me a new contract. You can contact me on ********** 028 as my primary number is not working.</p>