LL
Leezaam L

1 reviews | Active since Sept 2016

26 Sept 2016, 08:56

Bad customer service

<p>*********** and useless customer representatives. Logic also evades majority of consultants as to how a R275 recharge disappears in 10mins of purchase, even though they confirm that a 1gig data was coverted at the same time.</p> <p>numerous calls to Vodacom last night and this morning, with one call being over 30mins long yet there is no resolution at all. standard answer is that the system has not updated as yet, is this 1996? Or does Vodacom not equip their reps with the tools to do their job PROPERLY</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply26 Sept 2016, 10:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team