Bad customer service

<p>I am a loyal client of Vodacom since I started using cellphones,never once used any other network, I continue upgrading my contracts never cancel,yet the service I get for my loyalty is disgusting to the core.I was recently contacted to take up an offer of a wfi router ,which was misrepresented to me,which was confirmed by the call recording,due to this I cancelled the contract on 22/8/2016 which I was told my refund would be done within 21 days of which it didn't, I call in just getting word that it's still being investigated when I was already told I would be refunded.I took upon myself to dispute the debit order,to which appears as arrears on the side of Vodacom,now I'm receiving automated calls regarding this account (which by the way is so impersonal)as well as SMS regarding the amount of R173.I called in again to which I was told amount a R100 cancelation fee that I may be charged for reversing the amount for something I didn't agree to ,not only is this frustrating but it's a nuisance as well as the impact it's and will have on my credit profile,my records clearly shows I have never missed a payment on any of my 4 contracts,yes 4 and this is how I am treated for R173.To top it of ,I was offered a R30 discount per month to cover up the schlep of the agent to which I declined and insisted on a cancellation, if this isn't sorted out soon ,I will be taking legal action against vodacom</p>