Bad Customer Service

<p>I went to the Vodacom in Sandton City to get my phone repaired and I can'y begin to describe how dissapointed I am in how I was treated as your client. Firstly my phone got damaged and taking it in was a smooth process however they didn't have any phones available for me while waiting for mine to be fixed. Which wasn't a problem. they took my phone in for repairs and after3 weeks I received an sms confirming that my phone was repaired & ready for collection and there I was gladly get to the shop to collect my phone. When I get there I get told that my phone is BEYOND repairs. Unbelievable, so I ask the consultant why the sms said it repaired, he says it's a system generated message. "So much for customer service" So I ask him what I need to do, then he said I must speak to SONY there's nothing they can do about it. Firstly my phone was bought at Vodacom, I pay my contract every month, I pay Vodacom, I am still on a contract, they debit my account for a phone that's beyond repairs. I asked if it's still under warranty, he said YES. So really I am actually veryfrustrated. I need this complaint to be resolved. The contract I have is with Vodacom, the phone is yours, I have norelationship with Sony. Please give me feedback. </p>