bad customer service

<p>Hi on the 6th of September i did an upgrade online with Vodacom Online and apparently they got my address wrong or the courier Ram as they claim. I am still waiting on Vodacom to get it sorted out ,no one at online can help me and everytime i must phone only to get a different assistant with the same story that the enquiry was escalated. This morning i was giving the number ********** to phone myself, what a disgrace of customer service. So i phoned the number and was told by them they can't assist me and i must phone online. It is so frustating to be told there is nothing they can do. I have been a customer for 10 years or more and this is the level of customer i get. I have 3 contracts by Vodacom and im thinking of cancelling all 3. I hope there is someone higher in your business who is more qualified to take my matter as a priority. And for the record i would like the device to be delivered before Friday the 23th to make someones birthday more special. I want feedback by today please. </p> <p>Thanks .</p> <p>Disappointed Customer.</p>