Bad customer service

<p>When i took up a contract at Vodacom shop at Southgate mall assisted<br />by Mavis, i was requested to pay a R1000 as a security (gap). I'm no<br />longer working, so i came to a decision to cancel my contract with a<br />settlement of R670 i got from the cancellation department. i wanted to<br />use that R1000 to settle it</p> <p>When i call the accounts department, they told me the R1000 was never<br />loaded in my account to begin with, so i must go to the shop abd speak<br />to the manager. The manager (Thato) told me that, they used that R1000<br />to pay for the arrears. I called the accounts department to confirm,<br />they said no payments were made and my account is still in arrears</p> <p>I then called subscribers collections department, where i spoke to the<br />supervisor Morena. He told me my contract is not a Gap contract<br />according to the system and a customer only pays a deposit when he/she<br />is taking a Gap contract and that R1000 was never loaded under my<br />account</p> <p>I have a proof of payment that indeed i have paid the<br />money which no one at Vodacom knows where the money is. I have faxed and emailed the proof of payment 2 weeks ago, but still im told, no payment reflects under my name. Its been 6 weeks now, and stil my issue has not been resolved</p> <p> </p>