bad customer service

<p>To whom it may concern<br />On the 19/08/2016 I wanted to take out a R99-00 over 24 months tablet at the houtbay vodashop.</p> <p>Apparently I am on a low credit profile, this I had to go and find out for myself as the sales person (Taffy) told me that I might be blacklisted. I then got my credit rating from Transunion that stated that my credit record is good. Taffy told me he has to send my application for approval to head office. The next day he via email asked me to resign a document as I signed at the wrong place.</p> <p>I did just that, but was notified that the email is unclear and I need to bring it in personally. I then asked my son to take it to him as we stay in Fish Hoek I don’t travel to Houtbay regularly. Taffy never even contacted me again on this matter. Yesterday I thought that you would have had enough time to sort out my application and I phoned, but Taffy was not at work. I spoke to Bubakar and asked him to look into my application, He said that it has been approved and I can come and collect. When I got there it was a mad scramble to try and find my paperwork , the did not know were Taffy had put it and he did not answer any calls. Almost 2 hours later I had my tablet and paid in full for the simcard tablet case and so on. I was told it would take an hour to activate my tablet, this was at 14;00. At 16;00 I phoned to find out what was going on, they said they would phone me back. As no one phoned me back I again called this morning and spoke to Graig who also was going to phone me back. Never happened and I left 2 messages for him. I am deeply disappointed in the service that I received from Vodacom Houtbay and I still have a tabled that is not activated.</p> <p>Can someone please correspond with me on this matter.</p> <p>Zelda Muller</p> <p> </p>