1 reviews | Active since Sept 2016

05 Sept 2016, 16:18

bad customer service

<p>Hi. I have bought a phone via contract from Vodacom which was delivered to me at work on Friday 2nd of September... The promised to at gate my sim card 5hours prior after deliver. I have had the phone and sim card for 3 days now and its still not being activated.. .. I don't know if I shd return the phone or not because its useless now since I can not use it. I thought by now Vodacom would have contacts me or activated the sim cards .I am very dissaointed with Vodacom customer service providers</p>

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Replies (1)
Vodacom
Vodacom's reply06 Sept 2016, 08:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team