Bad customer service

I visited the Vodacom branch in La Lucia mall to do my upgrade today. I needed the info re phones and contracts etc, The girl I spoke to just could not focus on what I was asking her. She was so distracted that I had to repeat myself numerous times. At one point I was in the middle of asking her a question and another staff member walked up and just started speaking to her and I had to then repeat what I was saying, no manners whatsoever. I ended up so confused that I asked her if I would be able to update my BIS which had expired and could take more time to consider my options and shop around. She said yes, and I was still calculating my costs but she had already updated the BIS. I feel like she just wanted me out of the door. She had no interest in me. I then said I would go with one of the options we discussed but she hesitated because she had done the BIS and it couldn't be reversed...well, it could be reversed but I would still be charged....so now I will shop around and will probably not go with Vodacom. I have tried calling the call centre to cancel my contract but they are offline so cant even take the complaint. I asked for headoffice number and was given a fax number!<br>