MM
Marion M

1 reviews | Active since Aug 2009

15 Aug 2016, 07:27

BAD Customer service

<p>It's a month later after i've completed my online upgrade and i've received HALF of my upgrade!!!!! I'm fuming, been calling Vodacom for the last 4 weeks with no luck and no one calling me back. Last week I posted on your Facebook page, someone called me back to PROMISE me someone will call me back.... WHAT?! Each time i get through to the upgrades department my call immediately goes to the Review part of the call... WHAT AM I SUPPOSED TO RATE IF NO ONE IS HELPING ME?!?!</p> <p> </p> <p>I want my handest because I am PAYING for it already, but no pleasure of using it!<br /><br />I expect to have my handset by Wednesday. </p> <p> </p> <p>Hopefully a manager can get back to me.</p>

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Replies (1)
Vodacom
Vodacom's reply15 Aug 2016, 08:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team