bad customer service
<p>i did my upgrade telephonically, received my device a week later, returned the faulty charger as requested and never received a replacement....another month gone by the courier arrived to collect my device without anybody informing me that this has to happen, upon chatting to a vodacom consultant i was informed that i need to send the device back and they will replace everything. 2 weeks later im still sitting with the same device and no charger. All promises to have it collected or follow ups with me is to no avail. i have also requested that this contract now be cancelled as i am getting no service from them.Still no reply or answers.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
and after that nice mesage of a promise to assist i am still waiting for the device to be collected and a replacement sent!!! and still no charger for the device...instead i get an invoice /statement to make payment as soon as posible....SO HOW RIDICULOUS IS VODACOM WITH CUSTOMER SERVICE!!
and after that nice mesage of a promise to assist i am still waiting for the device to be collected and a replacement sent!!! and still no charger for the device...instead i get an invoice /statement to make payment as soon as posible....SO HOW RIDICULOUS IS VODACOM WITH CUSTOMER SERVICE!!
AND THE FINAL STRAW...NOW THEY HAVE DISCONNECTED MY SIM / SERVICE WITHOUT NOTIFICATION. THANK YOU VODACOM
AND THE FINAL STRAW...NOW THEY HAVE DISCONNECTED MY SIM / SERVICE WITHOUT NOTIFICATION. THANK YOU VODACOM