Bad Customer Service

<p>I'm on contract with Vodacom, so I logged two complaints with Vodacom last month(reference numbers available).</p> <p> </p> <p>The first complaint was that Vodacom was billing me for international SMSes which I never sent. I hardly use those monthly smses and when I use them I only send to local numbers. </p> <p>It took Vodacom 6 months to provide me with a billing statement confirming the number which I sent an SMS to. The statement showed that I sent an SMS to a +44 number which I'm 100% I never sent.</p> <p>So I logged a complaint about this issue on the 8th of June, I made multiple follow up phone calls and I was told they will call me. Till today I'm still waiting.</p> <p> </p> <p>The second complaint was logged on the 23rd of June because Vodacom billed me on out of bundle rate without sending me a notification advising me that I was out of data as they always do. Notification sms was only sent after they have charged me more than R60. Again complaint logged but no feed back from Vodacom. Till today I'm still waiting.</p> <p> </p> <p>I'm not sure if I will have to wait for 6 months but I'm glad my contract is expiring month end July and I have decided not to upgrade.</p> <p>Advise for other customers is that they should always check their monthly statements carefully as there might be some extra charges they are not aware of.</p> <p><br /> </p>